Provision of services
BS EN 17371-1:2021 pdf free.Provision of services Part 1: Service procurement – Guidance for the assessment of the capacity of service providers and evaluation of service proposals.
It may specif’ required minimum performance levels for each requirement.
A pre-requisite is that the buyer understands what services are currently being delivered and at what cost. The buyer then needs to have a clear understanding of which services it wishes to procure and how they are to be delivered. Only then may a clear statement be provided to bidders which will, in due course, form a major part of the evaluation of tenders prior to the award of a contract.
The specification of service requirement is a vital component in a good procurement of services and will form the basis of the services to be procured and their delivery.
The service buyer should also determine the relative importance of the requirements in order to prioritize them. This makes the further steps of the process of service procurement more effective and improves the service delivered.
Any conflicting requirements should be identified and resolved at the beginning of the process. A comprehensive list of prioritized requirements on the service and service provider should be the result.
The buyer should consider any risks such as the use of outdated information (e.g. standards) and opportunities (e.g. evaluation from former tenders).
In determining requirements related to end users, organizations should consider the extent to which the service can be accessed, understood and used by the widest range of users, including persons with disabilities.
In the European Union and its CEN member countries, there are statutory and/or regulatory requirements related to accessibility that shall be reflected in requirements and specifications, where relevant.
4.3 Methodology for gathering information
Methods of gathering information for the determination of the service provider requirements include:
— consulting internal interested parties, e.g. managers of the relevant functions;
— consulting external interested parties, e.g. end users, qualification and certification bodies, regulation bodies, trade associations and trade unions;
— market research and analysis;
— reviewing available documented internal information, e.g. lessons learned and known experience from previous projects, market research and analysis.
4.4 Selection of service providers
4.4.1 Organization of tendering procedure for public procurement
4.4.1.1 Market research and choice of the procurement procedure
Preliminary market consultation following a market analysis can be helpful before determining the procurement procedure.
The choice of the most appropriate procedure is determined by different factors, e.g. the estimated number of potential tenderers, the planning of the contracting authorities, the specific nature of the service concerned.
One of the following procedures should be chosen:
a) Open procedure,
b) Restricted procedure,
c) Competitive procedure with negotiation,
d) Negotiated procedure without prior publication (when foreseen and duly justified),
e) Competitive dialogue, and
f) Innovation partnership.
4.4.1.2 Procurement documents
Procurement documents should include:
— the contract notice;
— the technical specification (including any additional documents, such as referenced standards);
— the proposed conditions of contract;
— templates and instructions for presentation by bidders and tenderers;
— invitation to tender (including applicable obligations).
The purpose of the technical specification is to lay down the characteristics of the service, with minimum requirements for the service in question.
NOTE Contracting authorities can make known their Intentions of planned procurements through the publication of a prior information notice.
4.4.2 Organization of procurement process for private sector
4.4.2.1 Procurement process
In private procurement there are no statutory rules for choosing a procurement process but the following guidelines are provided to help to make the procurement process successful.
A service buyer should:
一decide whether there is to be a formal tendering process or request for proposal;
一provide templates and instructions for presentations by bidders and tenderers;
— provide information on generally applicable obligations and additional documents, such as referenced standards.
Once a bidder has been selected the service buyer and the bidder should:
— agree a service level agreement which will be the basis for the relationship between the buyer and service deliverer during the duration of the contract;
— review process for service delivery during the contract;
— ensure that there is a simple, clear set of contract conditions (which include dispute resolution and termination procedures).
4.4.2.2 Procurement documents
Organizations should produce:
— a technical specification;
— a proposed contract;
— templates and instructions for presentations by bidders;
— information on generally applicable obligations;
— additional documents, such as referenced standards.
4.4.3 Evaluation of proposals and award of the contract
Where multiple tenders are received these should be assessed according to how well they correspond to the buyer’s service requirements, the selection criteria and the cost of the proposed delivery of services.
Once this process has been completed contract negotiations may commence with the selected provider(s).
NOTE In public procurement contract negotiations cannot always be allowed.
Once there is agreement the contract can be awarded.
5 Criteria for assessing a service provider’s capacities
5.1 General
The purpose is to define the criteria that buyers can use to assess a provider’s ability to provide a specified service with a view to awarding contracts or Implementing a specific system for prequalifylng, qualifying and shortlisting providers.
NOTE In public procurement this is referred to as elgibility.
The criteria should be directly linked to the subject-matter and proportionate to the value of the contract.
They can also be used by:
一organizations which provide a list of prequalfed, qualified or shortlisted service providers;
一organizations responsible for defining oficial lists of approved economic operators;
organizations developing reference documents for prequalifying, qualifying, shortlisting and approving providers.
— provide information on generally applicable obligations and additional documents, such as referenced standards.
Once a bidder has been selected the service buyer and the bidder should:
— agree a service level agreement which will be the basis for the relationship between the buyer and service deliverer during the duration of the contract;
— review process for service delivery during the contract;
— ensure that there is a simple, clear set of contract conditions (which include dispute resolution and termination procedures).
4.4.2.2 Procurement documents
Organizations should produce:
— a technical specification;
— a proposed contract;
— templates and instructions for presentations by bidders;
— information on generally applicable obligations;
— additional documents, such as referenced standards.
4.4.3 Evaluation of proposals and award of the contract
Where multiple tenders are received these should be assessed according to how well they correspond to the buyer’s service requirements, the selection criteria and the cost of the proposed delivery of services.
Once this process has been completed contract negotiations may commence with the selected provider(s).
NOTE In public procurement contract negotiations cannot always be allowed.
Once there is agreement the contract can be awarded.
5 Criteria for assessing a service provider’s capacities
5.1 General
The purpose is to define the criteria that buyers can use to assess a provider’s ability to provide a specified service with a view to awarding contracts or implementing a specific system for prequalifying, qualifying and shortlisting providers.BS EN 17371-1 pdf free download.Provision of services