Event stewarding and crowd safety services Code of practice

BS 8406:2003 pdf free.Event stewarding and crowd safety services — Code of practice.
3.1 Company structure and management
3.1.1 The service provider should possess a clearly defined management structure, with effective control and accountability at each level of the operation.
NOTE Attention is drawn to the Employment At 2002.
3.1.2 The service provider should possess and implement a current health and safety policy that contains:
a) a signed and dated policy statement:
b) a clearly defined health and safety management structure;
c) the arrangements for health and safety within the service provider’s organization. The service provider should he prepared to submit this policy for examination by relevant interested parties.
3.1.3 The service provider should prepare certified annual accounts, with complete details of expenditure and income, and should be prepared to submit these for examination by relevant interested parties. 3.1.4 The service provider should be able to provide two years’ certified trading accounts, unless it is:
a) a service provider starting in business as a subsidiary of an established company: or
h) a new service provider whose managers are experienced in event stewarding and safety, and can prove that they have adequate financial backing and resources.
3.1.5 The names of all directors and managers of the service provider should be established, and curriculum vitae should be available for each.
3.1.6 Any unspent criminal convictions or undischarged bankruptcy of a principal or director should be disclosed on request from relevant interested parties.
3.1.7 The service provider should operate a complaints management system.
NOTE BS 5600 provides guidance on the management of such avatema.
3,2 Insurance
The service provider should possess public, contractual, efficacy and employer liability insurance cover at a level commensurate with the nature of the business undertaken and the number of persons employed. Any vehicles used in the course of the business operations should be insured.
3.3 Premises
The service provider should have an administrative office where records should be kept. These records should include training records, together with all professional and business documents, files, certificates, correspondence, staff details and any other document necessary for the management of business transactions.
There should be a means of storing confidential material securely.
Details of the address of the administration office should be on all service provider’s headed notepaper, invoices, contracts and business cards.
3.4 Sale of services
The service provider should he prepared to provide the following information upon request, to any prospective customer:
a) the name of the service provider, the address(es) and telephone number(s) of its office(s); b) the names of the principal(s) and the manager(s) of the service provider, and of the person to contact for further information;
c) membership of any relevant trade associations and claims of compliance with relevant industry and/or British Standards and statutory requirements:
d) the date when the service provider formed the present organization and of previous and/or subsidiary organizations, with their registered names:
e) an organization chart. number of employees, employee qualifications or registration, and the number of personnel engaged solely on supervisory duties:
0 details of uniform. personal identification and equipment supplied to employees of the service provider and any identifying insignia used upon these;
g) the means of communication between personnel whilst they are on duty;
h) the terms and conditions of staff engaged in event stewarding and crowd safety duties, including an equal opportunities statement (see 5.2 and 5.3);
i) the type and extent of public liability and other relevant insurance cover:
j) relevant references concerning the work of the service provider:
k) details of complaints procedures (see 3.1.7).
3.5 Site survey
The service provider should carry out in advance a survey of the site and may refer to any existing documentation. including risk assessments and plans.
The site survey should enable the service provider to advise the customer of their ability to provide the service requested.
3.6.1 A clear written contract between the service provider and the customer should be produced and signed by both parties. The contract should include:
a) the terms, conditions, responsibilities and any undertakings of the work to be carried out by the service provider;
h the liabilities of the organization, which should not h unlimited, other than by law:
c) the price of the service:
d) start and finish dates/times.
3.6.2 The contract should he agreed, signed and exchanged before services are provided, where practicable. Both the service provider and the customer should receive and keep a copy of the contract.
3.6.3 Records relating to any of the following should be maintained for seven years:
a) contracts;
b) insurance:
c) staffing;
d) policies, e.g. health and safety policy and crowd safety policy;
e) risk assessments;
0 training records:
g) minutes of meetings:
h) operational planlmethod statement;
i) details of any incidents and accident reports:
j) event logs.
3.7 Risk assessments
The service provider should ensure suitable and sufficient documented risk assessments are carried out in accordance with the contractual obligations, and made available at all times.
Risk assessments should be conducted by a competent person(s) prior to the event and should be continually reviewed throughout the whole event period. Potential hazards can be created by, for example:
the weather, crowd dynamics, unsafe structures and any unexpected change in circumstances at or near the event.
NOTE I Vithin th context of crowd safety, rük asstsmcnt is the process of identifying hazards and assessing the risk of harm or baa, threatened by a hazard, considering the likelihood and severity.
The principle steps to risk assessment are as follows:
a) identify the various hazards associated with the site and/or event’s activities:
b) identify those people who are at risk, who may be harmed and how:
c) evaluate the risks and decide if the existing precautions are adequate or can be improved;
d) record all findings, recommendations and remedial actions implemented:
e) review the assessment and revise as necessary.
NOTE 2 BS 6079.3 gives guidance on risk management.
4 Planning and organization
4.1 General
Based upon the risk assessment, and in liaison with the customer, the service provider should prepare an operational plan/method statement detailing how they will achieve their legal and contractual obligations.
4.2 Operational plan/method statement
The operational plan/method statement should include details of:
a) roles and responsibilities;
h) specific tasks to he undertaken;
c) training requirements;
d) involvement with other agencies;
e) health and safety requirements;
I) contingency planing (see 4.4):
g) event regulations:
h) dress code (see 5.4):
I) control room requirements, where applicable;
j) radio etiquette and code words [see 6.3g)J:
k) specific issues identified from the site survey and risk assessments. NOTE This liat is not exhaustive.
4.3 Operations
Operations should involve the implementation and management of the operational plan/method statement.BS 8406 pdf free download.Event stewarding and crowd safety services Code of practice